Dr. Natalie Petouhoff and SalesForce team up to bring you a 3-part mini series designed to help you prove how social media can affect the bottom line for your company.
This series will also show you how customer service can contribute to the social media strategy that sets up your company for long term success.
This first video will provide you with a proven technique for showing your executives how social media can lower your company’s customer service costs and improve other areas of the business.
How to Measure Social Media ROI
Learn how to calculate the return on investment for your social customer service strategy.
How Social Media benefits the entire company
While the first two episodes were dedicated to the pragmatists, Episode 3 is for the visionaries. It’s about the other benefits that come with making social media part of your corporate DNA.
Videos Via SalesForce
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